Jan 14, 2009

Dealing with Unpleasant Customers

Every business has at LEAST one - that customer that when you see her coming, you know she's going to ruin your day. Your selection isn't good enough, your prices are too high, she wasn't smiled at properly last time she came in, etc. She keeps coming in but you fail to understand why if nothing makes her happy.

So, my brother suggested a new Customer Relations Management Technique. Put one of THESE babies by your front door (perhaps out of sight on the roof) and when Debbie Downer or Wanda Whiner gets out of her car and starts for your door, you "discourage" her from entering the store. Okay, now we all understand why my brother doesn't own a business. In his own words, "Gives new meaning to the term 'heated customer exchange', doesn't it".

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